Reference

What You Agree to When You Use q4444

These terms set out the rules that apply to your account on q4444 — how it is opened, how funds move through your wallet, and what we each commit to.

Account holder responsibilityJazzCash, Easypaisa, Raast wallet rulesPakistan-eligible access onlyOne account per personTerms updated by notice
q4444 What You Agree to When You Use q4444
HOW WE HANDLE THIS

Account Security and Policy Commitments

Data You Share With Us

We collect only what is needed to verify your account and process wallet transactions via JazzCash, Easypaisa, or Raast. Your data is not sold to third parties.

Account Security Steps

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account wallet.

How Long We Keep Records

Transaction logs and account activity are retained in line with applicable legal requirements. You can request a summary of your own records by contacting support in writing.

Requesting Changes to Your Account

To update personal details, close your account, or query a wallet entry, raise a request through live chat or email. We will confirm the change within the timeframe stated in your ticket reply.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Start a live chat from your account dashboard to ask about a specific clause, wallet restriction, or account condition. We respond in English for Pakistan.
Email Support Send a written query to our support address if you need a documented response about your account terms, a payment dispute, or a suspension notice.
Account Help Centre The Help Centre inside your account lists common terms questions — covering JazzCash, Easypaisa, and Raast wallet conditions — so check there first before raising a ticket.

Terms and Conditions — Your Questions Answered

These are the questions we see most often about how the terms work in practice. If yours is not here, live chat or email support will get you a direct answer.

Access and eligibility depend on local law. Where local law permits use of the platform, the same terms apply. If your region restricts access, those restrictions override anything here.

No. One account per person is a hard rule under these terms. If duplicate accounts are found, both may be suspended and wallet balances reviewed before any release.

Any verified wallet balance at account closure is returned to the payment method you used — JazzCash, Easypaisa, or Raast — after standard identity checks are completed.

We send a notice to your registered contact before any change takes effect. Continuing to use your account after that date means you have accepted the revised terms.

Our server transaction logs are the authoritative record. If you believe there is an error, raise it via email support with your transaction reference and we will investigate and respond in writing.

Contact support by email with your account details and a data request. We will provide a summary of your records within the timeframe required by applicable local rules in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.